ABOUT THE COMPANY

Veritas Press

Veritas Press is a Christian organization dedicated to providing the best classical Christian education materials and services anywhere. We are in need of an IT Specialist with experience in website management and development.

practicallyHR

practicallyHR is a recruiting firm, and we’re assisting Veritas Press in filling this role. We’ll be your primary point of contact through the application and interview process.

It’s for a permanent full-time job at Veritas Press. You’ll meet the Veritas team during the interview process, and if selected, you’ll be hired by Veritas Press and will immediately become an employee of Veritas Press.

DETAILS

Description

• Assist the Technology Department by maintaining web applications and the Veritas Press technological environment.

RESPONSIBILITIES

General Responsibilities

• Provide direct support to external customers who are using the company’s SaaS product. Assist them in troubleshooting browser, connectivity, and system issues.
• Provide traditional helpdesk support to internal customers to assist them in using the company’s hardware and software systems.
• Assist the IT manager in troubleshooting and maintaining the company’s IT infrastructure (MS Active Directory, Linux, Networking, and a variety of enterprise software systems)

Systems

• Maintain Veritas Press technological environment as directed
• Configure, maintain, and continuously improve client computer systems
• Upgrade systems as directed
• Secure systems within business requirements

Service

• Provide excellent service to all families, teachers, and staff.
• Including: prompt professional communications, friendly cheerful attitude, resolution to issues
• Provide technical support for client computer hardware and software
• Seek assistance from the IT Manager if unable to resolve a problem
• Be available for on-call support as needed
• Support users by generating instructional documentation

Help Desk

• Ensure all routine issues reported to IT are resolved within 24 hours.
• Communicate any non-routine issues to the requestor within 24 hours and provide an estimated schedule of completion.
• Complete any non-routine issues on time.
• Seek assistance on any issues that cannot be resolved from the IT Manager
• Troubleshooting

EDUCATION

Degrees

• HS Diploma or equivalent
• Bachelor’s degree in a technology discipline preferred

KNOWLEDGE, SKILLS, AND EXPERIENCE

Minimum Requirements

• Experience in Windows and Linux system administration
• Knowledge of Windows Active Directory administration
• Conversant with the reformed faith and classical Christian education according to the VSA Statement of Faith and Philosophy.

Preferred Knowledge and Skills

• Excellent written and oral communication skills.
• Able to maintain courteous and professional disposition when dealing with customers.
• Expert in MS Office suite products, G Suite for business products
• Excellent troubleshooting ability
• Work to constantly expand abilities by gaining further training in areas of weakness.

Preferred Experience

• Experience to business class computer administration (Active Directory and Windows Server environment management, ERP Systems)
• Experience using Adobe Connect

Technology

• Windows (client and server)
• Dell PC hardware
• Mac OS
• Linux
• Browsers: Chrome, Firefox, Edge, and others
• Anti-virus (various clients)
• Firewall (Windows, Mac, and others)
• Adobe Connect

PHYSICAL DEMANDS

Environment/Exposure

• Working in standard office conditions with and near electronics

Required Activities

• Standing, walking and sitting for long periods of time
• Extensive typing on QWERTY style keyboard
• Extensive viewing of lighted computer monitor
• Speaking and Hearing
• Reaching and bending
• Lifting up to 50 lbs
• Using hands to perform tasks

BENEFITS

Personal Benefits

• Healthcare – Medical, Dental, and Vision with company contributions
• Paid Time Off – 1 week after 6 months, 3 weeks after a year
• 401(k) with company matching contributions
• Tuition and product discounts for family

Workplace Benefits

• Flexible scheduling

YOUR SOCIAL MEDIA

We will view your social media profiles because we want to get to know you better. However, we’ll never ask for your passwords or any other special permission. We only want to view what you expose to the public, NOT what you’ve kept private.

INSTRUCTIONS

• Use the Apply Now button to submit an application.
• Once you start the application, you have to finish it. You won’t be able to save it.
• If you’re not sure about an answer, leave it blank (as long as it’s not required).
• Your application will not be editable. After you submit it, you won’t be able to change it.
• You’ll receive an email copy of your application after you submit it.